Revenue & Sales Operations

Passionate and accomplished professional with over 7 years of experience, leading multiple global projects across various departments and strategies

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Experience

What I’ve Done

May 2023 - Present

Orchestrated the analysis of sales data across all channels within Fusion's German market, driving informed decision-making.
Collaborated directly with the CEO to overhaul and optimize sales operations strategies.
Led the conception, planning, and execution of multiple high-impact projects within sales operations.
Crafted comprehensive training materials to support the rollout of updated sales processes, ensuring team readiness and adoption.
Implemented Automation Anywhere software to streamline and automate various aspects of the sales cycle, enhancing operational efficiency.
Spearheaded the launch of a new SalesForce architecture, refining sales management processes and bolstering tracking capabilities to optimize performance.

July 2021 - April 2023

Spearheaded Revenue Operations initiatives leveraging advanced data
scraping techniques to extract insights from diverse channels and markets.
Engineered rapid expansion strategies, accelerating sales cycles and driving
substantial revenue growth.
Collaborated closely with the executive team to optimize Revenue Operations
processes, resulting in streamlined workflows and enhanced profitability.
Developed and implemented innovative data scraping methodologies, enabling realtime analysis of market trends and competitor insights.
Orchestrated the integration of cutting-edge technologies to automate key Revenue
Operations functions, significantly improving efficiency and scalability.
Played a pivotal role in the company's rapid expansion efforts, devising agile sales
strategies to capitalize on emerging market opportunities and maximize revenue
generation.

March 2018 - July 2021

Orchestrated sales operation management across the European market, ensuring alignment with corporate objectives and local market dynamics.
Implemented standardized sales processes and procedures to streamline operations and enhance efficiency across European regions.
Collaborated with regional sales teams to develop and execute sales strategies tailored to specific European markets, driving revenue growth and market penetration.
Conducted regular performance reviews and provided guidance to regional sales managers to optimize sales performance and achieve targets.
Coordinated cross-functional initiatives between sales, marketing, and product teams to support sales efforts and capitalize on market opportunities in Europe.
Monitored sales metrics and KPIs to track performance and identify areas for improvement, implementing corrective actions as necessary to drive results.

January 2017 - March 2018

Managed an extensive portfolio of 800+ top restaurants in London, ensuring client satisfaction through continuous communication and proactive problem-solving.
Oversaw various aspects of account management, including contract negotiations, renewals, and upselling opportunities to maximize revenue from existing clients.
Acted as a primary point of contact for client inquiries, addressing concerns and providing personalized solutions to meet their needs effectively.
Collaborated cross-functionally with internal teams to coordinate efforts and deliver exceptional service to clients, fostering long-term relationships and loyalty.
Conducted regular business reviews with clients to assess performance, identify areas for improvement, and explore opportunities for expansion or additional services.

July 2016- December 2016

Collaborated with partner stakeholders to manage account cash flow, credit, and debt positions, ensuring accurate and timely invoicing operations.
Facilitated decision-making by providing relevant data and insights to senior management.
Provided training and oversight to the Accounts Receivable team, optimizing productivity through continuous performance evaluation.
Implemented HR policies including sickness/absence monitoring, conducted staff 1-2-1s and appraisals, and developed performance improvement plans to enhance staff efficiency.
Conducted workload analysis and monitored team productivity to allocate resources effectively and ensure departmental efficiency.
Managed payment assignments and reconciliations.
Worked with customers to customize Accounts Receivable processes to meet financial requirements.
Improved efficiency and productivity by redesigning the forecasting and reporting model.

May 2016 - July 2016

Utilized effective communication skills to establish relationships with business partners.
Developed and integrated innovative digital and IT content on partner pages to enhance brand impact, website, and landing page performance.
Pioneered the establishment of a new business entity and applied extensive industry expertise to drive partner account expansion.
Developed customized client Service Level Agreements (SLAs), monitored service delivery, and created training materials to ensure adherence to best practices among colleagues.

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